
Misuse of AI is brandsâ top reputational threat, new survey says
The findings come after warnings from tech leaders that AI placed in the wrong hands could trigger larger threats such as nuclear war or bioweaponry destruction
Misusing artificial intelligence (AI) is the top threat to companiesâ reputations â more so than being accused of putting children in the way of mental, emotional or physical harm and issues exposed by the US-Israel war on Iran, among other brand risks, according to a new survey of more than 150 public affairs leaders.
Those findings in the new edition of the quarterly Reputation Risk Index, released on Tuesday, came on the heels of other perhaps more dire warnings from leading tech figures that AI in the wrong hands could precipitate existential threats on a mass scale such as nuclear war or destruction by bioweaponry.
The indexâÂÂs publisher, the Global Risk Advisory Council, acknowledged that misuse of AI is not a particularly new concern in its area of focus, having been identified as a top worry repeatedly since the first edition of the survey in April 2025.
But the council said what is new is its attaching an advisory to its latest survey advising business leaders to âÂÂtake immediate and decisive action to mitigate potential long-term brand damageâ with respect to AI, as the technology has âÂÂbecome a clear and present danger to public confidence for many corporationsâÂÂ.
âÂÂAs AI is rapidly deployed for productivity gains, we have also seen diminishing public trust in the technology, elevating the need for businesses to take measures to protect their brands,â council chair Isabel Casillas Guzman said in a statement. âÂÂIn this environment, AI use or overuse can quickly damage a companyâÂÂs standing with customers, investors, or other key stakeholders, making it essential for companies to deploy preventive tactics now.âÂÂ
The creators of the council and the Reputation Risk Index â the Washington DC-based public affairs firm Global Situation Room â say it surveys former heads of state, government ministers and senior executives from more than 20 countries in five continents who are invited to participate after establishing their credentials in responding to crises.
Respondents to the new survey collectively perceived the technology to have shown great promise in creating âÂÂorganizational efficiencyâ â while simultaneously âÂÂaccelerating safety and data concerns, hacks, fraud, straining privacy protections, upending the workforce, and dragging companies into court as lawsuits increasingly link AI products to real-world harmâÂÂ.
Meanwhile, actions or accusations of putting children at risk of mental, emotional or physical harm also ranked highly behind misused AI â along with infringing individualsâ sensitive information, according to the index results published on Tuesday.
Unethical or illegal behavior used to gain a strategic advantage or profit and, separately, poor strategic or operational decisions resulting in reduced financial or public standing rounded out the top five, according to the index.
The index noted that its preceding edition released in July identified supply chain issues, divisive political stances and other factors associated with the war that the TrumpâÂÂs administration started in Iran alongside Israel as the leading risk to companiesâ reputations. But those surveyed indicated that those anxieties had eased as the conflict dragged out â and perhaps despite it remaining unresolved since it was launched in February.
âÂÂThe geopolitical shock ⦠hasnâÂÂt gone away, but its first, sharpest reputational blow has faded, and the conflict has slipped out of the top tier [of concerns] even as it grinds on,â Guzman said in a âÂÂmessage from the chairâ included in the index.
Guzman put out her message two days after TrumpâÂÂs administration named a new AI czar: director of national intelligence Jay Clayton. Clayton had previously told federal lawmakers that AI was a âÂÂgamechangerâ but also posed âÂÂa threatâÂÂ.
Donald Trump said in a social media post that Clayton would oversee an entity coordinating âÂÂthe federal governmentâÂÂs engagement with consumers, public interest groups, religious organizations, critical infrastructure providers, andâ AI tech companies.
