
âÂÂCharming and disarmingâ â¦ how MetaâÂÂs technology-packed Muse harnesses the power of cuteness
The tech giant has launched a cute âÂÂlittle guyâ that can answer emails, book travel or do your weekly food shop
After the recent backlash against MetaâÂÂs so-called âÂÂpervertâ smart glasses, this week Mark Zuckerberg launched a much cuter alternative: the Muse âÂÂcharmâ device.
With a screen that shows a cutesy little avatar, it has drawn comparisons with Tamagotchis. âÂÂWeâÂÂve packed a lot of technology into this little guy,â the Meta founder told the San Francisco audience.

The âÂÂlittle guyâ could fit, like a Labubu, on to a keychain or bag. But unlike a Labubu, the interactive AI assistant will have significant capabilities, including the ability to have live conversations. It can answer emails, book travel or do your weekly food shop.
According to Katie Seaborn, a Cambridge associate professor who has been researching cuteness â creating the science of cute voices within the context of computing â itâÂÂs cute because it âÂÂbasically looks like a babyâÂÂ.
For Joshua Paul Dale, professor at Chuo University in Tokyo and author of Irresistible: How Cuteness Wired our Brains and Conquered the World: âÂÂItâÂÂs really significant that along with the wearable charm, Meta also introduced a new pair of smart glasses with no camera. Everyone hates cameras in smart glasses. But if the camera is contained in a charm you wear around your neck, it shifts the agency. Suddenly, youâÂÂre not recording people. ItâÂÂs just a cute little animated avatar looking out on the world.âÂÂ
An individualised, customisable, and in this case adorable, AI companion, it tracks with ZuckerbergâÂÂs commitment to the idea of personal, wearable super-intelligence that you can chat to. As well as a broader shift towards cute technology, cited by forecasters WGSN as a top trend for 2026.
âÂÂClearly,â says Dale, âÂÂwhat Meta is trying to do is make Muse into a companion. And itâÂÂs doing it in the simplest possible way ⦠ItâÂÂs using a very simplified, tiny 2-inch screen to encourage you to anthropomorphise the figure on it so that you treat it as if itâÂÂs human even though you know itâÂÂs not.âÂÂ
Its cuteness is, according to Seaborn, âÂÂstrategicâÂÂ. âÂÂItâÂÂs very natural to emerge from this controversy with a technology that uses cuteness because ⦠itâÂÂs so weak. DonâÂÂt worry about it. You can trust us.âÂÂ

To try to harness the power of cuteness, according to Seaborn, âÂÂmakes sense, especially from a big tech perspective because maybe people are getting wise to the ways of current strategies when it comes to peopleâÂÂs attention, their personal data and what have you. And now theyâÂÂre trying new things that may or may not work.âÂÂ
Seaborn, who has just moved to the university of Cambridge from Japan, points out that âÂÂthis is something that is very normal in Japan. So the first thing you notice when you go there is that every single thing has a mascot. The government organisations, the media companies, the businesses, they all have a cute mascot.âÂÂ
Seaborn has studied the âÂÂimpacts cuteness can have on peopleâÂÂ. âÂÂWeâÂÂve been seeing cuteness applied as a design strategy for different purposes. We know [that it] has certain impacts on people.â For one thing âÂÂcuteness is a way for certain social interactions to take place or to be smoothed overâÂÂ.
There is also a âÂÂnatural link between cuteness and deception ⦠I call it âÂÂcharming and disarmingâÂÂ, because one of the things cuteness does to us unconsciously, itâÂÂs just how our brain processes it, is lets down our guard. We canâÂÂt really help it.âÂÂ
To be released in December, whether Muse will catch on, or whether such a blatant attempt to gain trust via an on-screen avatar with cheeks you want to squish will land, remains to be seen. But different generations are likely to react differently. âÂÂThatâÂÂs so AI!â is the phrase gen Alpha are using to dismiss anything they think is inauthentic.
For many gen Zers who are au fait with having a cuddly toy hanging from their bags, most typically in the form of a Labubu, it might feel less of a wrench. For older generations there will be nostalgic associations given its resemblance to older technologies. Embedded in it, says Seaborn, âÂÂ[is] this legacy of these cute kind of gamified pet sort of things like Tamagotchi and Pocky PikachuâÂÂ.

Plus different cultural contexts will affect how it is received. SeabornâÂÂs research has found that âÂÂAmericans were actually less likely to be deceived compared with Japanese people ⦠Because in Japan robots are heroes, theyâÂÂre like babies.â Whereas âÂÂin western culture theyâÂÂre often presented in the public imaginary as kind of scary, potentially broken, sinister devicesâÂÂ. In UK focus groups, people reported a âÂÂgut feelingâ that something was wrong when cuteness was part of a deceptive design idea. âÂÂPeople felt like something was off, but they couldnâÂÂt articulate what it was.âÂÂ
But the picture, says Seaborn, is changing. âÂÂBecause cuteness [or kawaii] has been a cultural export of Japan and other nations for a while now ⦠there might be a slow cultural shift happening in terms of how we orient ourselves towards cuteness and what we accept as adults.âÂÂ
While Dale is âÂÂnot rushing out to buy oneâÂÂ, he âÂÂwill say, however, that when IâÂÂm 80 years old IâÂÂll definitely want one of these things. I want to wear it around my neck always, and I want the camera on all the time, so it can tell me where I left my glasses.âÂÂ
